Usually it would be AirAsia that performs badly, especially when it comes to flight delays. However, right before the new years, it appears that Malindo has taken the cake on flight delays. 8 hours delayed, and for obvious reasons, passengers are angry.
Malindo’s 8 hours delay
A TikTok video showed passengers screaming at a desk agent regarding their flight’s long delay. The manager is nowhere to be seen, and the airline appears to not bother about their passengers’ well-being, stated the angry customer.
Angry Malindo customers
The TikTok video has received over 140,000 likes. It is unclear if Malindo has made any statements regarding this issue. Netizens are angry at the airline as if passengers were just a few minutes late, the aircraft would not wait for them at all.
Others were sympathising with the gate attendants as this issue is also out of reach for them. Many were blaming the airline’s management for letting their staff endure the customer’s anger.