Touch ‘n Go is a popular payment system in Malaysia that allows users to pay for tolls, public transport, parking, and other services with a card or an e-wallet app. However, there are a plethora of complaints when it comes to the Touch ‘N Go card’s archaic system.
Some of the common complaints that users have are:
– The card has an expiry date and a warranty period that are not clearly stated on the card itself. Users may lose their balance if they do not renew their card before it expires.
– The card has a minimum reload amount of RM10 and a maximum reload amount of RM500. Users may find this inconvenient or limiting depending on their usage patterns.
– The card charges a 50 sen service fee for every reload at certain locations such as petrol stations, convenience stores, and ATMs. Users may feel that this is unfair or unnecessary.
– The e-wallet app requires users to link their enhanced touch and go card with NFC technology to enable reloads via the app. Users who have older cards without NFC technology may not be able to use this feature.
– The e-wallet app does not support all types of smartphones or operating systems. Users who have incompatible devices may not be able to download or use the app properly.
22 years of development
Netizens are stating that it took the company more than 20 years to start allowing transactions with retailers. This only happened due to competitors like AliPay and GrabPay rising to the scene. It is ironic that the company could actually have a head-start before all of these others began.
These are some of the issues that touch and go users face. While Touch ‘N Go claims to offer a convenient and cashless lifestyle for millions of Malaysians, it also needs to address these complaints and improve its service quality and customer satisfaction.
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