A New Zealand couple, Gill and Warren Press, is demanding a refund following an unpleasant experience on a 13-hour Singapore Airlines flight. They had booked premium economy seats for their journey from Paris to Singapore, hoping for comfort. However, they were surprised to find themselves seated next to an emotional service dog, whose labored breathing disrupted their peace.
The dog’s owner mentioned using it for anxiety. The situation escalated as the dog emitted unpleasant smells, occupied legroom, and even drooled on Warren’s leg. The couple’s premium experience was marred by this unexpected and uncomfortable travel companion, prompting their refund request.