The new refund rule by the Transport Ministry should apply to all stakeholders, including airport operators, and not just airlines. said AirAsia’s parent Capital A Bhd’s chief executive officer Tan Sri Tony Fernandes.
On Wednesday (Aug 28), Transport Minister Anthony Loke announced that airlines are required to offer passengers the option of a full refund for flight delays of five hours or more, effective Sept 2, 2024.
Tony Fernandes Urges MOT to Apply New Rule to All Stake Holders
However, Fernandes said that the rule should have some exclusion clauses, as there are possibilities of delays caused by suppliers, traffic control, and information technology (IT) outages, among others.
“I think it is correct if the airline is at fault. But it is always easy to blame the airline. There are many issues, as you have seen, like the recent Crowdstrike problem, where the system falls apart, and weather,” he said at AirAsia’s inaugural flights to Sabah and Sarawak from Sultan Abdul Aziz Shah Airport, formerly known as Subang Airport, today.
Fernandes highlighted that there have been huge supply chain issues, and all airlines are suffering from poor engine reliability.
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