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How Istanbul’s Mega-Airport Beat Europe’s Giants with AI, Therapy Dogs, and 33 Hours of Chaos

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Istanbul’s Mega-Airport
How Istanbul’s Mega-Airport Beat Europe’s Giants with AI, Therapy Dogs, and 33 Hours of Chaos

Istanbul Airport’s rise from a chaotic 33-hour move to Europe’s busiest aviation hub hides a deeper story of balance — between technology and empathy. CEO Selahattin Bilgen credits AI for record punctuality and low baggage loss, but also highlights “therapy dogs,” sleeping pods, and accessibility programs for elderly and disabled passengers.

Mega-Airport

Built entirely from scratch, the 15-million-sq-ft terminal shows how Turkey’s aviation vision leapfrogs Europe’s stalled expansion plans. With Turkish Airlines’ global growth and 40% transfer traffic, Istanbul has turned a logistical gamble into a model of smart, human-centered infrastructure.

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