United Airlines is seeking dismissal of a lawsuit accusing it of misleading passengers by selling “windowless window” seats. The suit, filed in August alongside a similar case against Delta, claims passengers were charged extra for seats marketed as window seats that lacked actual windows.
United Airlines’ Windowless Window
United’s lawyers argued that “window” merely refers to a seat’s position next to the aircraft wall, not a guaranteed view. Plaintiffs, including Aviva Copaken, said they paid up to $169.99 (RM701) only to face a blank wall. While airlines like American and Ryanair warn customers about missing windows, United and Delta do not, sparking consumer backlash.
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