Mavcom told AirAsia something that is not new but that is a precedent the airline is trying to set when it refers to customers as ‘creditors’ and reiterates calls for AAX to refund passengers!
In a statement, Mavcom says it had issued a letter on Nov 11 to AirAsia X, which “clearly and unequivocally urged AAX to reassess its proposal to treat air travel consumers as creditors and to pay only 0.5% of the value of tickets purchased as announced on 18th October 2021”.
“Mavcom takes the view that air travel consumers ought not to be classified as ‘creditors’ as the air travel consumers did not, inter alia, sell any products, provide services or make loans to AAX but instead have paid monies for the purchase of tickets in advance of their flights.
