KUALA LUMPUR, Aug 30 — Motorists not at fault in accidents can now claim directly from their own insurers without losing their No-Claim Discount (NCD), following Bank Negara Malaysia’s (BNM) revised motor insurance policy. The “Own Damage Knock-for-Knock” (OD-KFK) option enables comprehensive policyholders to repair their vehicles through their insurer rather than waiting for the at-fault driver’s provider. This move speeds up repairs, preserves NCD, and eliminates out-of-pocket costs. BNM has also introduced Digital Roadside Assistance for authorised towing, workshop access, and online submissions. Disputes can be escalated to the Financial Ombudsman Service.

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