KUALA LUMPUR, Aug 30 — Motorists not at fault in accidents can now claim directly from their own insurers without losing their No-Claim Discount (NCD), following Bank Negara Malaysia’s (BNM) revised motor insurance policy. The “Own Damage Knock-for-Knock” (OD-KFK) option enables comprehensive policyholders to repair their vehicles through their insurer rather than waiting for the at-fault driver’s provider. This move speeds up repairs, preserves NCD, and eliminates out-of-pocket costs. BNM has also introduced Digital Roadside Assistance for authorised towing, workshop access, and online submissions. Disputes can be escalated to the Financial Ombudsman Service.
Motorists Can Claim from Own Insurer Without Losing NCD Under BNM’s New Policy
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