The JPJ app has faced heavy criticism from social media users since its launch. At one point, drivers were unable to even obtain a physical driving license, compounding frustrations.
Users highlight that when stopped by police or JPJ officials, the app may fail to function properly, or require a lengthy login process — leaving motorists vulnerable and inconvenienced.
Netizens Calling JPJ App Useless
An X user is calling the app the most useless app that has ever been made by the government. There are claims that the servers aren’t up to capacity, but this is a mere allegation.
Another user suggested that the JPJ app should function offline, given that certain areas have limited coverage.
During roadblocks — which are common at specific times — unstable internet connections or app glitches often leave police officers, JPJ officials, and drivers struggling to verify licenses, creating unnecessary delays and frustration.
An X user argued that the government should completely disband the app, noting that in most countries a physical driver’s license is still required. This, they said, renders the app largely useless outside Malaysia and raises questions about its practicality even at home.
Others complained about the frequent updates required for such a simple app with basic functions. Once updated, there is a chance you’d need to re-log in, making it extremely inconvenient.

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