A social media user has sparked discussion after expressing confusion about repayment procedures under Agensi Kaunseling dan Pengurusan Kredit (AKPK). Having just joined the programme, the user questioned whether monthly instalments should be paid directly to banks or through AKPK, especially after receiving a call from a bank requesting payment.
AKPK Payment Confusion Raises Questions Among First-Time Participants
The uncertainty resonated with others familiar with the debt management programme, with some users advising that payments are typically consolidated and handled through AKPK rather than individual banks. One commenter even shared an email example sent to CIMB Bank to clarify whether repayments should continue via AKPK.
The discussion highlights a common challenge among new participants navigating structured repayment plans—understanding the correct payment channels and avoiding miscommunication with financial institutions. Many urged clearer guidance to prevent unnecessary stress for those already managing financial difficulties.
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